Frequently Asked Questions

What is your return policy?

We follow ACCC guidelines for products sold, installed or repaired. In the case of a manufacturing defect or warranty claim, we may need to send your product to the manufacturer for inspection. If you would like to return a product purchased online, bring it into the store or send it back via post.

To return an item:

1. Send an email to sales@rfrevolution.com.au or reply to your order confirmation and let us know you are returning the item. We will advise you on the appropriate return method, and if the product is eligible for repair or exchange under warranty. You are welcome to return your item in-store. Unfortunately we do not cover return postage.
2. Post the item back to us, along with all packaging. Items returned after 7 days may incur a 15% restocking fee. We can accept returns up to 30 days after purchase, and longer at managements discretion.
3. Once we have received the item, your refund, exchange, store credit, return or replacement will be processed. For refunds we are only able to return funds to the original payment method.