Terms and Conditions

Credit Card Payments

To enhance security and reduce the risk of credit card fraud, RF Revolution Pty Ltd has implemented measures for processing payments via credit card. The following information is required from all new customers placing orders on our website:

Contact Information: You must provide a valid phone number and email address on the order form.

Identification Verification: You are required to submit a photo of your driver’s license and credit card side by side, clearly showing the delivery address as per your order. This image must be sent to us via email or text message. Our mobile number will be provided to you at the time of your order.

Important Notes:

Photo ID is mandatory for all orders; no exceptions will be made.
Your order will not be processed or shipped without this information.
If you choose not to provide the required information, your order will be cancelled.
Thank you for your understanding and cooperation in helping us ensure a secure shopping experience.

Returns

We follow ACCC guidelines for products sold, installed or repaired. In the case of a manufacturing defect or warranty claim, we may need to send your product to the manufacturer for inspection. If you would like to return a product purchased online, bring it into the store or send it back via post.

To return an item:

Send an email to sales@rfrevolution.com.au or reply to your order confirmation and let us know you are returning the item. We will advise you on the appropriate return method, and if the product is eligible for repair or exchange under warranty. You are welcome to return your item in-store. Unfortunately we do not cover return postage.
Post the item back to us, along with all packaging. Items returned after 7 days may incur a 15% restocking fee. We can accept returns up to 30 days after purchase, and longer at managements discretion.
Once we have received the item, your refund, exchange, store credit, return or replacement will be processed. For refunds we are only able to return funds to the original payment method.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rfrevolution.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: PO Box 2072, Magill North SA 5072.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Terms and Conditions